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Burnaby, BC
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8/13/2010
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One sunny afternoon a guest with an eating disability came in to dine. The guest wanted an order of our Arctic Cod Fish & Chips but could not chew. Geordie, rock star pantry cook, took the time to ble...
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Burnaby, BC
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8/13/2010
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One night a young guest really wanted the Mother Robin’s Brownie Sundae but his mother told him it was much too big. So Tina, server extraordinaire, brought out his birthday sundae but had added mini ...
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North Vancouver, BC
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8/13/2010
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Sarah was serving a table of ladies on the patio one evening that were waiting for their car to get fixed (this was their first day of their vacation and their car broke down waiting for the ferry to ...
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North Vancouver, BC
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8/13/2010
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Rob, assistant manager, was doing his regular table touches when he noticed a young boy was wearing a medal. Rob asked the young boy how he earned his medal; it turned out the young guest had just com...
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Prince George, BC
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7/16/2010
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One of the team’s favorite regular families recently had a death. Friends of the family called the restaurant to inform them of the family’s loss because they knew the five of them came in often. The ...
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Burnaby, BC
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7/16/2010
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On Friday night there was a large party of 15 teen age girls in for a birthday celebration. The birthday girl’s brother had arranged the surprise for her and in his planning stage, forgot to get his s...
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Burnaby, BC
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7/16/2010
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An awesome night at Red Robin with the usual awesome team, and to follow the trend, their loyal regular guests dining. One of the guests they’ve come to know very well over time, Vance (also known as ...
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Victoria, BC
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7/16/2010
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Roger, the coach of the Lakehill Bulldogs girl’s softball team in Victoria, came in to the restaurant to collect bottles to fundraise for his team’s tournament in Burnaby. Kyle, MOD, gave him what the...
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Surrey, BC
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7/9/2010
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The other day, while doing the walk around during line check, Stephanie (a manager in training) noticed a little boy walking out of the restaurant with a balloon in his hand. Before the family got to ...
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Surrey, BC
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7/9/2010
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A woman came in the other day and ordered two orders of buzz wings. She said that she was treating herself because she was going for brain surgery the following day. Kat remembered the woman from a pr...
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Burnaby, BC
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7/9/2010
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Last Sunday, Metrotown had their BBQ contest Winner come in to claim their prize. Unfortunately, they didn't have a vehicle. Instead of getting a taxi to haul home their new prize, server Byron (who w...
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Prince George, BC
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7/9/2010
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A guest came in to the restaurant and told them that he had just seen a car in the parking lot hit another vehicle and leave. The guest took it upon himself to get the license plate numbers of both ve...
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Vancouver, BC
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7/2/2010
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On Friday night a big group of guests came in who had just come from another restaurant. They told the hostess Slyvia that they had waited 2 hours for a table and were starving. Hearing this, Slyvia g...
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Vancouver, BC
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7/2/2010
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A family eating in the restaurant had a baby start to make some choking sounds. The mom started to panic but Chris, one of our servers, quickly called 911. Luckily the restaurant is located right by a...
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Maple Ridge, BC
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7/2/2010
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A guest came in the other day wanting to order nachos for her son but didn't speak english very well. One of the hostesses overheard the other one trying to explain it and stepped in. Nicole spent 10 ...
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Surrey, BC
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7/2/2010
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Guildford's temperamental ice machine was living up to its name during a very hot Saturday night rush and ended up running out of ice…twice! Brad (the MOD) and Jeremy (sales support) walked over to th...
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Burnaby, BC
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6/18/2010
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One Sunday, super-server Justine, overheard a child who really wanted to order a virgin margarita. Unfortunately his mother was quick to turn down the idea, noting that a virgin margarita would be way...
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Burnaby, BC
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6/18/2010
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One Saturday night Kasia, server/bartender extraordinaire, realized that she didn’t have her cell phone with her and had to travel a long way home. Kalan (bartender that evening) waited until Kasia co...
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Prince George, BC
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6/18/2010
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Nicole, a valuable part of the hospitality team, was walking two guests to their table when she noticed that one of the men was having trouble walking. When she inquired about his limp he explained th...
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Vancouver, BC
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6/18/2010
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A couple that came in last month and got engaged in the restaurant, were back in a few days ago and brought another couple who had just gotten engaged that morning. Remembering the couple, their serve...
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Maple Ridge, BC
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6/18/2010
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While making a connection with her table, Teresa found out that one of the guests just had her wisdom teeth pulled. She was not planning on eating anything, as solid food was out of the question and s...
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Surrey, BC
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6/4/2010
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On a very busy Saturday night, Kat had a table that was hearing impaired. In the past, Kat took the initiative to learn sign language which allowed her to take the time needed with her table and was a...
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Surrey, BC
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6/4/2010
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There was miscommunication with a to-go order and a chicken fajita wasn’t rung in. The guest didn’t realize until they got home. Kat overheard the MOD (Brad) talking to them on the phone and slid him ...
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Burnaby, BC
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6/4/2010
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One evening Robyn, a server, noticed a young guest wearing a sash with numerous pins. It was clear that the little one was a fan of pins so Robyn asked the mega unbridled shift leader that night, Alex...
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Prince George, BC
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6/4/2010
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An elderly woman who regularly comes into the restaurant had finished her meal when she realized that she did not have enough money for a cab home. Erin paid $20 of her own money to get the woman back...
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Vancouver, BC
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6/4/2010
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Last Saturday our Ecolab tech was fixing our victory wash when it burst and went straight into his eye. He and Don immediately jumped into action. Robyn, the tech ran to wash his eye while Don got the...
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Burnaby, BC
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6/4/2010
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The other night Alex overheard a young guest tell her mother that she really wanted to work at Red Robin because she always has so much fun eating at the restaurant; unfortunately, she is only 9 years...
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Victoria, BC
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6/4/2010
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A table of guests found a $100 bill under the table next to them and forwarded it to their server, Dave who went straight to the manager, Kyle with it. We’re hoping that the father/daughter who were i...
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Prince George, BC
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5/21/2010
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A couple of former employees came in for lunch on Saturday and told Steve that they were very impressed with their food and service and that they missed working for him here at Parkwood. They told the...
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Vancouver, BC
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5/21/2010
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I thought it was outstanding; the waiter, Josh, was soooooooooooo nice! It was a birthday so he brought us a sundae and sang! I will come again!
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Burnaby, BC
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5/21/2010
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Our server, Alex, was very attentive and knew the menu well. You could tell he liked his job there; he refilled fries and freckled lemonade without us having to ask.
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Kamloops, BC
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5/21/2010
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Steph asked us if we had any names for the baby that we are expecting then talked with us about baby names for a few minutes she was very friendly and we will ask to be seated in her section when we g...
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Vancouver, BC
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5/21/2010
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First, the hostess (Daniel) was attentive, polite and did whatever he could to fulfill our needs. And second, Jen was the best attendant ever. She was friendly, fast, attentive, always smiling, and ve...
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Kelowna, BC
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5/21/2010
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This was my first time to Red Robin and the service and the staff were amazing!! The food was really great as well, but it was the people that will be bringing our group back! Ashley was great and the...
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Surrey, BC
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5/21/2010
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Mikki was excellent, friendly and personable; she did everything she could to make our dinner a pleasant one.
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Edmonton, AB
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5/21/2010
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Christine our server took time to explain all and she listened to our requests. She was very helpful to a disabled lady, in that she helped her get comfortable, and was extremely friendly. We did not ...
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Edmonton, AB
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5/21/2010
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We were at RR to celebrate my daughter's 1st birthday. Our server, Josh, made sure she'd be comfortable with a crowd singing the birthday song before making the fuss (proud to say she thought it was g...
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Langley, BC
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5/21/2010
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My daughter had just passed her driving road test and got her 'N'. The waitress brought her an ice cream sundae to celebrate. Excellent service, her name is Devan.
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Surrey, BC
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5/7/2010
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One Friday night Colleen (server) noticed an old friend dining at the restaurant who had been diagnosed with cancer and just finished radiation/chemotherapy. As it turned out it, with distance and eve...
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Prince George, BC
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5/7/2010
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A guest, who comes in quite regularly and always wears a Canucks hat, had come in a couple of days in a row without it. Tara, his server, asked him what had happened to it and he explained that it had...
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Surrey, BC
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5/7/2010
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Colleen had a table of 8 ladies one Friday night, who looked to be celebrating a special occasion. Colleen connected with one of them and found out that 2 of the ladies were “let go” from their jobs. ...
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Prince George, BC
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5/7/2010
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One Saturday Mary, superstar server, had a guest who was not happy that Red Robin only serves Pepsi products. Mary went next door and grabbed her guest his preferred choice of Coke; needless to say he...
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Prince George, BC
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5/7/2010
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Natasha bought flowers for Andrea during one of her bartending shifts; Andrea sold more than every server working!
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Vancouver, BC
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5/7/2010
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The other day one of our great bartenders, Corrine, was behind the bar making drinks when she noticed a young child at a table nearby that seemed upset. Corrine snuck up to the front and grabbed a bal...
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Prince George, BC
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5/7/2010
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A guest dining at Parkwood the other night tracked down another guest to inform him that his headlights were on!
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Surrey, BC
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4/23/2010
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The other day Ciara had a table come in for lunch. While talking to the table she discovered that the lady was actually staying at a hospital for treatment. She had been in the hospital for quite some...
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Coquitlam, BC
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4/23/2010
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One of our newest CDT’s, Meaghan, was cleaning her brother’s old room and found an electric race car set. Instead of tossing it away, she brought it in to the restaurant for Steffan to give to his lit...
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Coquitlam, BC
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4/23/2010
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Early Saturday evening we had a table whose son was recently diagnosed with Turret’s syndrome, which causes him to blurt out some inappropriate comments. His father was mortified when he said that he ...
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Coquitlam, BC
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4/23/2010
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Steffan was making a connection with one of his tables when they asked if there were any Red Robin restaurants in Edmonton as they were moving there later this week. He provided them with the address ...
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Burnaby, BC
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4/23/2010
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One fine Sunday afternoon at Red Robin Burnaby a family was celebrating their son’s 1st birthday with 30 of their friends! The family came in half an hour early to decorate. Amanda, our hostess, notic...
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Burnaby, BC
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4/23/2010
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One evening at Red Robin Burnaby a table left their to-go order on their table and Bryan ran after them and found them in the parkade! They were very appreciative! Great job Bryan!
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Abbotsford, BC
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4/23/2010
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Katie, our new AM, received a phone call one Tuesday night from a guest asking if they could sit away from the crowd and requested someone in good health to help as they were bringing in a family memb...
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Coquitlam, BC
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3/26/2010
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Christina, a CDT superstar, made a delicious Valentine’s Day cake for the staff who worked that day!
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Prince George, BC
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3/26/2010
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The other night a woman came in with her own fork to eat her dinner. The server accidentally cleared it with the other dishes. When Christina and Kody found out they went through all the cutlery to fi...
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Prince George, BC
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3/26/2010
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A team member had his car stall in the intersection outside the restaurant. The Kitchen Manager, Kris, ran outside and helped him move it into the parking lot.
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Coquitlam, BC
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3/26/2010
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A regular guest at Red Robin Coquitlam had run with the Olympic torch in Port Alberni. Derek had been kind enough to bring it to the restaurant to take pictures with other guests! It was super busy wh...
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Coquitlam, BC
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3/26/2010
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A guest dining with us found out that they could not pay for their meal. Another guest at a separate table was kind enough to pay for their food for them.
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Coquitlam, BC
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3/26/2010
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After being shipped plain cream in milk shake mix bags this week; Steffan (Bar Star and Shift Lead extraordinaire) noticed it right away and pointed it out!
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Surrey, BC
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3/12/2010
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Last week our servers were working on AEA as their department focus. As part of their education element they were to ask guests whether or not they had been to Red Robin before. On Thursday night, Col...
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Edmonton, AB
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3/12/2010
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A guest was enquiring to his server about our tartar sauce and where we get it from. After Cody informed the guest that it comes directly from our supplier he seemed very disappointed. At the end of t...
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