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Langley, BC
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1/29/2010
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Guest Voice- We felt that our waiter was exceptional, particularly the time he spent actually talking to our kids and taking
their orders...like they were on the same level as an adult!
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Coquitlam, BC
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1/29/2010
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Guest Voice- my son was in a hurry to get to work; the food came very fast and our server was very polite we all had a
good time there and will be back!
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Surrey, BC
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1/29/2010
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Guest Voice- Our server, Tracy, went above and beyond in taking our particular order and took the time to actually hear
what we were saying. She was extremely friendly and funny which we like.
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Edmonton, AB
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1/29/2010
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Guest Voice- The server (Tammy) made us feel we were valued customers, but even more, had a way of making us
feel comfortable and welcome, which we don't often get. Someone needs to give her an 'atta...
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Surrey, BC
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1/29/2010
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Guest Voice- Kat was overly kind, which was much unexpected in our experiences in dining out, but was graciously
appreciated. She brought my son a balloon, knowing he was staring at another child’s b...
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Langley, BC
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1/29/2010
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Guest Voice- I was taking my 29 year old Autistic grandson out for a 'special treat'. Although it is difficult to understand
what he says, my server took time to interact with him and made him feel '...
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Burnaby, BC
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1/29/2010
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Guest Voice- Staff was smiling, very polite, opened the door for us and told us to have a nice night and come again.
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Surrey, BC
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1/29/2010
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Guest Voice- We had little time till our next engagement and Niki went above and beyond to make sure we were there
on time !!! She was very warm, courteous, and friendly; she took care of all our nee...
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Surrey, BC
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1/29/2010
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A team member at Guildford had to move out quite suddenly. Unable to acquire any furniture, and was
making do without, Chris, the AKM, thought about him right away when a couch was offered up from he...
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Abbotsford, BC
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1/15/2010
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Guest Voice- All the staff was superb, it was busy and they were friendly and courteous. It was a great relaxing experience to a
hectic time of the year.
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Prince George, BC
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1/15/2010
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Guest Voice- I always have great service when I visit Red Robin, but Mary was exceptional! She was so kind and attentive to our
needs. She seemed genuinely sincere and loves what she does! She also s...
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Victoria, BC
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1/15/2010
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Guest Voice- Rebecca was extremely warm and friendly. We love Red Robin, although she was very busy, Rebecca took the time to
check on us repeatedly to make sure we were happy.
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Vancouver, BC
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1/15/2010
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Guest Voice- Grace, server 70, was one of the most pleasant/professional servers we have had since coming to Vancouver
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Burnaby, BC
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1/15/2010
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Guest Voice- A candle was not available to top my daughter's birthday sundae so server, Bryan Jay, drew a flame on a piece of paper
and held a lighter behind it. :)
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Surrey, BC
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1/15/2010
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Guest Voice- Jeremy was amazing! There were 2 newborns in our party and Jeremy made eating out a fun and relaxing experience.
Friendly and attentive to my three year old; we never had to ask for a si...
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Whitemud, AB
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1/15/2010
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Guest Voice- Tammy was very patient when half the party (including the party girl) was over an hour late. She also placed their order
so that the food was ready when they showed up to the right resta...
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Prince George, BC
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1/15/2010
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Local Prince George Paper- “Angels among us” when I heard that my 40-year-old mother, had fallen on ice and spent
days with her bruised and fractured shoulder in a sling, it hurts me. She is usually ...
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Vancouver, BC
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1/15/2010
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Dear Shawn, Martin and Noelle,
Thank you so much for your exceptional service. I was so touched by all you did to make my birthday extra special. Our new RR of choice is yours!
We live in White Rock...
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Maple Ridge, BC
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1/15/2010
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About 2 weeks before Christmas, AGM Denise, had her storage room cleaned out by exneighbours.
They took everything, including a Rubbermaid container that contained all of her childhood Christmas
dec...
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Burnaby, BC
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6/8/2009
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Alex noticed a couple at one of his tables having difficulty enjoying their dinner. As it turns out they were pressed for time and desperately needing to get to a store before it closed, but not knowi...
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Surrey, BC
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6/8/2009
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A gentleman came in and let the team know that today was a very special day. Not only was it his partner’s birthday but it was also the day he was going to propose to her, and in our restaurant! They ...
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Vancouver, BC
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6/8/2009
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Corinne, CDT extraordinaire, was serving a table where a little boy was having some trouble completing the puzzles and games on our kid’s menus. Corinne sat down with him and took the time to help him...
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Vancouver, BC
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5/26/2009
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Bismarck, A newly certified CDT, is bi-lingual and it sure came in handy the other night when some guests came in who spoke only Spanish. When the server realized this she immediately thought of Bisma...
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Surrey, BC
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5/26/2009
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One Monday evening a little boy and his family came in for his birthday. When it came time to sing to him Brad and the team noticed the child was crying. When Brad asked what was wrong his mother repl...
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Kelowna, BC
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5/26/2009
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There was a little girl who came into Red Robin the other night to celebrate her birthday and REALLY wanted to see Red. Her mom asked the server if he could possibly make a visit! One of the bussers, ...
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Surrey, BC
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4/20/2009
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Blaine, a teacher from Queen Elizabeth Secondary, was sitting in the lounge at our Guildford restaurant. He asked one of our hostesses if they would mind cutting his burger in half and giving the othe...
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Surrey, BC
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4/20/2009
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A child visiting our Guildford location had written on a comment card asking if anyone actually read them and if they did if they could please reply to her. Well, since we read every comment card that...
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Burnaby, BC
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4/20/2009
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One Friday our Burnaby “Hospo” team was handing out balloons to some younger guests upon their departure. As they were walking away, one of our hosts (Andrew), saw a little girl lose her balloon and b...
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Burnaby, BC
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4/20/2009
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One of our MIT’s at our Metrotown store suffers from knee pain and finds our gigantic staircase up to our office a real pain! One afternoon after heading up to study she realized she had left her book...
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Burnaby, BC
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4/20/2009
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Patrick, one of our servers at Metrotown, noticed one of his guests in discomfort; after inquiring he found out that he had heartburn. Patrick quickly ran over to the grocery store and bought a pack o...
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Burnaby, BC
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4/20/2009
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When preparing to welcome a new MIT (Freedom Adams, training for a KM position for Alberta) Eleni, our superstar expo/CDT at our Metrotown location, went to the store to buy her a bus pass to use whil...
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Vancouver, BC
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3/23/2009
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One Friday night when the day time shift leader (Jillian) at our Broadway location was about to walk out the door when the phone rang. She was told that the TOGO order for Toys R Us was sent out with ...
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Burnaby, BC
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3/23/2009
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One Saturday night, a party of five came in to celebrate at our Burnaby location. They informed the server that the birthday girl, who had just moved to B.C. from France, was having a hard time adjust...
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Prince George, BC
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3/23/2009
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Back in December a few of our team members in Prince George read a story in their local newspaper about a little girl named Brooklyn who was diagnosed with a rare cancer and was receiving treatment at...
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Vancouver, BC
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3/23/2009
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At our Broadway location one Saturday we had so many people in the restaurant that it was nearly impossible to get to the bathroom. A lady with a stroller was struggling to get through the crowd so Ro...
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Edmonton, AB
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3/23/2009
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Brodie, who has been a long time fixture at our Clareview store, works as hard as he is able and never says no to any task. Brodie lost his wife a couple years ago and struggles financially; after all...
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Vancouver, BC
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3/23/2009
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Last Friday night Christie had a guest come in to our Robson location. He ordered a coffee and said that he might have something to eat later; he was passing time waiting for his dad to wake up after ...
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Langley, BC
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3/23/2009
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A server from our team at Langley (Tyler) had brought carnations to give out to his guests on Valentine’s Day for an added special touch. Once his tables were done having dinner he would ask them if t...
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Victoria, BC
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3/23/2009
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The other day a gentleman called wanting to make a reservation for a birthday party at our Victoria store. When he asked Jen Ek, one of our CDTs, about desserts he added that strawberry rhubarb pie (n...
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Vancouver, BC
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3/23/2009
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On Sunday at our Broadway store Margot (a hostess) decided that, since so many kids usually come in on Sunday, she would draw cartoons and pictures on the balloons. They loved it, what a great touch!
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Vancouver, BC
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3/23/2009
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Last week at our Robson restaurant Susan noticed a couple sitting at the front door waiting for a table. Thinking this was a bit odd, as there were some open tables, she decided to go up to them and s...
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Langley, BC
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3/23/2009
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When Paul, our General Manager at Langley, was touching tables he had noticed a lady sitting quietly alone. Paul went to see if there was anything he could do; making a connection with the guest she t...
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Langley, BC
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3/23/2009
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Bobbie, a server from our Langley location, noticed the family at her table was sad. After some inquiring she found out that their sister had just passed away; wanting to do something for the family t...
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Edmonton, AB
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2/27/2009
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The other night we had a guest notice a leak coming from in the bathroom. As it turns out he
was a plumber and offered and proceeded to fix the leak while dining with family!
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Vancouver, BC
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2/27/2009
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During the Saturday morning CDT meetings all the trainers usually bring in some treats to snack on while they talk. Corinne decided to bring in some cupcakes from the new cupcake bakery that opened ac...
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Vancouver, BC
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2/27/2009
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Last Saturday we had a group of guests come in and sit at the bar to have a meal. After a few bites of her burger one of the guests started to choke. Not really knowing what to do, all her friends sta...
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Vancouver, BC
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2/27/2009
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Last week there was a fire in one of the buildings very close to our restaurant. In fact it was the parking lot of the building is where Don and Martin park their cars. As soon as they heard about the...
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Vancouver, BC
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2/27/2009
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Jonathon, who has left our team here at Robson, stopped by the other night to say”hi”. Noticing the kitchen was getting very busy he jumped on line and started cooking. He just finished a day of cooki...
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Surrey, BC
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2/27/2009
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A couple weeks ago an elderly man came in about 10mins before we opened and told us that he had a reservation at noon for a party of 15. Although none of us could find the reservation marked down we s...
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Edmonton, AB
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12/5/2008
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To whomever it may concern, My family and I have never dined at a Red Robin Restaurant before and we realized afterwards what a mistake it was waiting so long to try it out. Our first visit was on Sat...
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Edmonton, AB
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10/3/2008
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I just wanted to share something amazing that happened today. First of all I have to say that I have contacted the Head office in the past regarding a service problem at the Red Robin that we freque...
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Edmonton, AB
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9/30/2008
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I just wanted to share something amazing that happened today, but first you need some history. My wife and I have been going to Red Robin in Edmonton since before we were married (13 years) and have a...
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Burnaby, BC
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9/30/2008
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Last summer a guest called to make a reservation on our patio for two. Normally we don't take reservations, and when asked if it was for a special occasion, he responded that it was his 5th year weddi...
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Abbotsford, BC
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9/30/2008
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A Team Member, Tish, in our Abbotsford, BC location received an award for outstanding performance, and donated the entire amount to the local Food Bank Drive. Very unbridled, Tish!
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Burnaby, BC
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9/30/2008
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One of our Burnaby, BC Team Members was serving a group of guests when it was found that one of them was having difficulty breathing! The Team Member was obviously concerned and called the manager, L...
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Edmonton, AB
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9/30/2008
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One of our Managers, Brandi & the team from our Edmonton, AB location went well above & beyond for some guests in need several months ago. The family’s van was stolen from a parking lot nearby, and t...
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Prince George, BC
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9/30/2008
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One of our Team Members in Prince George, BC had the incredible misfortune of having her house burn down in April. After they found out what happened, two of our Team Members wanted to make sure she ...
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Prince George, BC
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9/30/2008
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In Prince George, BC, one of our Team Members learned sign language so that she can better communicate with one of our regular guests that is hearing impaired. Thanks, Kayt for going that extra mile!
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Victoria, BC
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9/30/2008
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Victoria’s 2008 Red Robin Canada’s Scholarship Award winner is unbridled! After learning the news that she had won the scholarship for her location, Kristi decided to share half of the award with anot...
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Edmonton, AB
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9/30/2008
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In Edmonton, Alberta, a manager named Suzy came across a woman whose car was stuck in the snow. Suzy jumped out of her car and with high heels on no less, tried to get the car moving! In the end Suzy ...
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