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Frequently Asked Questions
Does Red Robin offer nutritional information for its menu items?

How can I sign up for your eClub, or update my information if I'm already a member?

If I'm having a problem accessing or using my existing eClub account, how can I have the problem fixed?

I don't think I'm receiving emails from your eClub. What's the problem?

How do I enroll my child in Red Robin's Kid's Club?

Do you currently have vegetarian offerings on your menu?

Do you have "frequent diner" or other discount programs at Red Robin?

Do you offer "Kids Nights" with free or discounted kids meals?

When does your Red Robin mascot visit the restaurant?

How do I check the balance on my Red Robin gift card?

Do you offer any of your menu items "to go"? What about catering services or for delivery?

How do I arrange to have a birthday celebration at one of your restaurants?

Do Red Robin restaurants take reservations?

Can I purchase art, posters or other decorations that I've seen in your restaurant?

Can you tell me where you plan to open new Red Robin® restaurants in the future?

Do you have Trans fats in your food?

Do you use monosodium glutamate (MSG) in any of your menu items?

What does Red Robin do to ensure quality and safety of the beef in its burgers?

Does Red Robin recycle or participate in any other "green" initiatives?

Do you have smoking sections in your restaurants?

Where can I buy Red Robin glassware or other merchandise with your logo?

Do you have franchise restaurants and, if so, how can I become a Red Robin franchisee?

Does Red Robin offer nutritional information for its menu items?

Yes. We recognize the importance of enabling our guests to make informed menu choices and we have nutritional information available on this web site in the Customize Your Burger section. We are always happy to customize your favorite Red Robin menu items to meet your dietary preferences. When you visit Red Robin, let your server know if you would like to modify your order and it will be our pleasure to customize your Red Robin selection to meet your needs.

How can I sign up for your eClub, or update my information if I'm already a member?

To sign up for the Red Robin eClub – or update information if you're already a member -- click on the "Join eClub" link at the top of this page, or click here.

If I'm having a problem accessing or using my existing eClub account, how can I have the problem fixed?

To let us know about a problem with your eClub account, send us a comment via our "Feedback" option by submitting a "General Inquiry" or click here.

I don't think I'm receiving emails from your eClub. What's the problem?

It's possible that your email system is blocking messages from Red Robin's eClub. To ensure that our emails are delivered to your inbox, please add Red_Robin@redrobin.fishbowl.com to your address book or safe sender list.

If you're still not receiving our emails, let us know about the problem by sending a comment via our "Feedback" option by submitting a "General Inquiry" or click here.

How do I enroll my child in Red Robin's Kid's Club?

You can sign your child up for our Kid's Club by enrolling him or her in our eClub. If your child is 12 years of age or under, he or she will automatically be enrolled in our Kid's Club. Please note that we will send an email verification whenever we receive an eClub/Kid's Club enrollment for new members 12 years old or younger, just to make sure the child has the permission of a parent or guardian to join.

Kid's Club members who are 10 years old or younger will receive a free Kid's Meal certificate about seven days prior to his or her birthday. Kids who are 11 or 12 years old will have the choice of a free Kid's Meal or Red Robin gourmet burger. Upon reaching their 13th birthdays, our Kid's Club members will automatically have their memberships transferred from the Kid's Club to Red Robin's eClub, which is designed for our Guests who are 13 years old and older and includes a free Red Robin gourmet burger for birthday celebrations.

Do you currently have vegetarian offerings on your menu?

At most Red Robin locations, we offer meatless options as well as Boca Burgers and/or Garden Burgers, which can be substituted for any of our more than 20 gourmet burger selections.  In addition, we are happy to customize other selections to meet your dietary preferences.

If your dietary preference is vegan, please note that currently Red Robin does not have any specific vegan menu items available.  However, we are always happy to customize any of our salads or menu items for our Guests.  Just ask your server and they will be happy to accommodate you in any way they can.
To view a Red Robin menu, please click here.

Do you have "frequent diner" or other discount programs at Red Robin?

The best way to get coupons for Red Robin® restaurants is to join the Red Robin eClub! New Red Robin eClub members receive a coupon for $3 off their next purchase, just for joining. Our eClub members also receive a coupon for a free Red Robin gourmet burger prior to their birthdays so they can include Red Robin in the celebration! Other Red Robin eClub benefits include regular e-mail updates on new menu items, promotions and other exciting Red Robin news of interest to frequent Red Robin Guests. Click here to join the Red Robin eClub!

Do you offer "Kids Nights" with free or discounted kids meals?

Red Robin does not offer free or discounted kids meals at company-owned restaurants, but our eClub members – kids and adults alike – do receive a discount coupon for joining our eClub and a free Red Robin gourmet burger prior to their birthdays. Some of our franchised restaurants may, on occasion, offer programs or specials for kids. Check with your local Red Robin® restaurant to see if it offers specials for kids.

Click here to join the Red Robin eClub and receive a free Gourmet Burger on your birthday!

When does your Red Robin mascot visit the restaurant?

The dates and times for Red's visits vary from restaurant to restaurant. Check with your local Red Robin® restaurant to see when Red is scheduled to visit, or to discuss if Red may be able to make an appearance for a birthday or other special occasion that you are planning to celebrate at Red Robin.

Click here to find the location and phone number of your local Red Robin restaurant.

How do I check the balance on my Red Robin gift card?

1) You can ask a Team Member at any Red Robin restaurant in Canada to check your gift card balance, or

2) You can visit the website www.redrobincanada.com and click on "Gift Cards," then click on the "Gift Card Balance" button and enter your gift card number to determine the balance on the card.

Do you offer any of your menu items "to go"? What about catering services or for delivery?

All of our menu items, other than alcohol beverages, are available for carryout. You may place your "To Go" or take-away order either in our restaurants at the area with our "To Go" sign or by calling the restaurant and placing your order before you arrive.

We do not currently offer these services, primarily because, in addition to the unique presentation of our "Smiling Burgers" by our Team Members, a big part of the Red Robin® restaurant experience is the fun atmosphere we offer in our restaurants. However, you may wish to contact your local Red Robin restaurant if you are interested in having our gourmet burgers or other craveable Red Robin offerings served for a large group or special occasion outside the restaurant and would like to know what options might be available.

Click here to find the location and phone number of your local Red Robin restaurant.

How do I arrange to have a birthday celebration at one of your restaurants?

Our Team Members can help you plan a fun birthday celebration at Red Robin. Contact a Manager at your local Red Robin® restaurant to discuss your birthday event.

Click here to find the location and phone number of your local Red Robin restaurant.

Do Red Robin restaurants take reservations?

Our restaurants typically do not take reservations. However, our Team Members may be able to accommodate a reservation request depending upon special needs or party size. Feel free to contact a manager at your local Red Robin® restaurant to discuss your request.

Click here to find the location and phone number of your local Red Robin restaurant.

Can I purchase art, posters or other decorations that I've seen in your restaurant?

We often hear from Guests how much they enjoy a particular piece of art or décor in our restaurants, but we do not offer any of these items for sale. We can, however, suggest that you visit web sites such as art.com or barewalls.com, where you may find some of the décor items that we display in our restaurants.

Can you tell me where you plan to open new Red Robin® restaurants in the future?

We expect to open approximately 40 new company-owned and franchised Red Robin® restaurants in 2008. However, because unplanned schedule changes can arise with new restaurants, we typically do not publicly announce new restaurant locations until a couple of months before opening. When we announce new openings, it is usually through local news announcements, advertising or through direct mail. We also update our web site with new restaurant listings in the Locate section as our newest restaurants open.

Click here to find a listing of new Red Robin restaurant openings.

If you have a suggestion for where we might open a new Red Robin in your community, or any other location, we welcome your thoughts. Send us your suggestion via our "Feedback" option by submitting a "General Inquiry" or click here.

Do you have Trans fats in your food?

Red Robin Restaurants of Canada has eliminated almost all trans
fats from our menu and are working towards being 100% trans fat
free.

Do you use monosodium glutamate (MSG) in any of your menu items?

Our Red Robin seasoning may contain naturally occurring glutamates, which is not uncommon for seasonings, and cannot be eliminated. Since we can customize any menu item to meet our Guests' tastes and dietary needs, our Team Members are happy to prepare your meal without Red Robin Seasoning at your request.

Click here for additional nutrition information.

What does Red Robin do to ensure quality and safety of the beef in its burgers?

Red Robin makes its gourmet burgers using the freshest, never frozen, 100% grain fed, ground beef. The ground beef we use is from selected suppliers and is rigorously tested for quality, freshness and safety, meeting and exceeding Canadian Food Inspection Agency (CFIA) requirements. The temperature of our ground beef is controlled from our suppliers' facilities right to our restaurant doors to ensure the freshness and quality of each of our gourmet burgers. Our Team Members are trained in proper beef handling techniques and use Red Robin's proprietary cooking process to guarantee that each of our Guests receives the juiciest, safest and best-tasting, made-to-order gourmet burgers available.

Does Red Robin recycle or participate in any other "green" initiatives?

Yes. At Red Robin, we have some recycling initiatives at both the corporate and restaurant level. For example, at Red Robin's corporate headquarters, we recycle a variety of materials including paper, plastic, glass, aluminum, office supplies and computer-related equipment. At the restaurant level, we are constantly looking at ways for our operations to be more efficient in our use of energy, post-consumer recyclable materials, elimination or recycling of Styrofoam and other materials and waste reduction.

Do you have smoking sections in your restaurants?

No. All Red Robin® restaurants are smoke-free. While we pride ourselves in offering our Guests a wide variety of choices to customize their dining experience, the potential hazards of second-hand smoke are widely known and, as a Company, we decided several years ago to offer a 100% smoke-free dining and working environment in our restaurants in the interest of reducing any potential smoke-related health hazards and creating a more comfortable environment for our Guests and Team Members.

Where can I buy Red Robin glassware or other merchandise with your logo?

We offer Red Robin glassware and a limited variety of other Red Robin logo merchandise. You can check availability or submit a request to purchase Red Robin merchandise by going to the "Feedback" section of this website and submitting a General Inquiry, or click on this link to open a comment form. us via our "Feedback" option by submitting a "General Inquiry" or click here.

Do you have franchise restaurants and, if so, how can I become a Red Robin franchisee?

We appreciate your interest. Of our nearly 400 Red Robin® restaurants in North America, about one-third are franchised restaurants. However, at this time we do not have any additional franchise opportunities available and we do not have a timeframe for when we might offer new franchise opportunities.

If you have a suggestion for where we might open a new Red Robin in your community, or any other location, we welcome your thoughts. Send us your suggestion via our "Feedback" option by submitting a "General Inquiry" or click here.